HomeClimate change action planTheme: Energy and BuildingsAction: Managing Money Better Service

Managing Money Better Service

Status

Slightly Off Track

Implementation Stage

Early Concept/Scoping
Define/Plan
Deliver
Complete

Action Description

Managing Money Better Service to evolve and offer telephone triage service to help customers sooner. 4 additional members of staff to be trained in energy advice to give greater flexibility to the scheme. Target of 10 households assisted per month after April 2024.

Target

10 household assessments per month

Progress Update

The Manging Money Better officer was on sick leave for over 12 months and subsequently left the authority in June 2024. The role was not filled and as a result the MMB service was outsourced to Groundworks NE (acting on behalf of NECA) as part of its general energy advice remit. Numbers of MMB referrals were falling anyway, mainly due to a perceived lack of fuel switching opportunities. 42 referrals from April to End December 2024. Average 4.6 per month.
Expected Completion Date
31/03/2027
Responsible Organisation
Durham County Council
Section Team
Carbon Footprint Type
Countywide
Council Carbon Footprint
Countywide Carbon Footprint
Med (>300 - 600 tonnes)
Actual Annual Co2 Saving
Cost
£40,000
Funding Secured
Yes